"Animals can communicate quite well. And they do. And generally speaking, they are ignored." ~Alice Walker

I hope you find shopping in My Shop a pleasant and easy experience. Here are a few notes to keep in mind. As a rule, items are shipped out in 1-2 business days, at busier times, it may be longer. Please allow 1-2 weeks for items to arrive. Returns may be made for store credit only, and there are no refunds on sale items. Of course, I do guarantee your 100% satisfaction, and if anything arrives damaged, just return it in its original packaging and I will promptly replace it at no extra cost to you. If you are ordering by check, there may be a delay waiting for out of state checks to clear, usually 1-3 days. Thanks for shopping with jeannebalsam.com!